Thank you for using our jewellery website. These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on shipping & returns. If you have any questions, please contact us by using the “contact us” page. In these terms and conditions, “we”, “us”, “our” and H.J. Johnson, or H.J. Johnson Jewellers means H.J. Johnson Jewellers (Devizes) Ltd.
You must be 18 years of age or older to purchase goods from the site. Your use of and registration on the site is void where prohibited.
Complete satisfaction promise
H.J. Johnson Jewellers has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your online purchase, please notify us by email using the link on our contact page.
You will need to contact us within 7 days and return the items to us within 14 days, with their original packaging and proof of purchase and we will be happy to exchange or refund. You have a legal obligation to take reasonable care of the goods when they are in your possession. Our returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the “Defective and damaged items” section below.
For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Sale items may only be exchanged during the sale period with proof of purchase. Regrettably, items engraved or soldered cannot be refunded unless they are defective or faulty.
Please see our delivery page for information on timings and costs of delivery. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
We shall attempt to deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
Please note that we are currently not able to deliver to P.O. Boxes or military bases.
To give you a more straightforward service, the prices you pay are in Pound Sterling and includes any duties or taxes applicable to the UK. If duty rates change, we reserve the right to charge extra or not to supply.
You can return items within 14 days of purchase. We will be happy to exchange or refund your items with proof of purchase or valid gift certificate.
Sale items may only be exchanged during the sale period with proof of purchase.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Contract for sale or services
The description of the goods, services, price, currency and delivery costs are set out on the order page. The advertising of products and services on this site is an ‘invitation to treat’. That means your order is an offer and no contract of sale is formed between you and H.J. Johnson until you receive the ‘confirmation of order’ email. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. Once we accept your order, you shall pay the price for the goods or services plus delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your “confirmation of order” e-mail for your records.
In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
These terms and conditions cannot be varied except by changes made by H.J. Johnson on the site, which we may make from time to time. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Goods supplied are not for resale.
Cancellations and exchanges
If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order so please contact us immediately.
Defective and damaged items
Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
Customer care and opening hours
If you need assistance for any reason, please contact by email on or phone us at 01380 723709 during opening hours. You’ll find our opening hours here.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the site. If you’re still worried about security over the Internet, then please contact us by phone.
Disclaimer and Liability
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. H.J. Johnson Jewellers work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
If you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our sole discretion refund to you the price for the repair of the goods. We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items.
We will not be liable for loss of or damage to any item left for repair which you do not reclaim within 6 calendar months, or for the receipt for the item if it has been lost or cannot be produced.
To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed £1,000 or the value of the goods to which a claim is relevant, whichever is the greater.
Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Cool off period
Customers are legally entitled to cancel an online order within 7 working days of receipt of the product and to return it for a full refund.
H.J. Johnson Jewellers cannot guarantee that the sale and delivery of its goods to your particular location is permissible, so please be aware of your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between H.J. Johnson Jewellers and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by H.J. Johnson Jewellers would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for H.J. Johnson Jewellers to sell products.
Your use of this site and any contract between you and H.J. Johnson Jewellers for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them, pursuant to the Contracts (Rights of Third Parties) Act 1999.
H.J. Johnson (Devizes) Ltd. Company Number: 1112474. Registered office Address: 1 Maryport Street, Devizes, Wiltshire, SN10 1AH, United Kingdom.
Copyright and other rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to H.J. Johnson Jewellers. All rights are reserved.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with H.J. Johnson Jewellers or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.