Delivery

All orders placed via our website will be dispatched within 1-3 working days, providing that the item is in stock and payment has been cleared. Depending on what delivery option is chosen, you should receive your order within 3-5 working days of placement.

Delivery costs

Delivery costs are chosen and/or calculated during the checkout process.

Orders below £150:
Royal Mail 1st class signed for £4.90
Royal Mail Special Delivery £7.50

Orders £150 or above are free of charge and will be sent via Royal Mail Special Delivery service which is next day tracked and signed for.

If you’d rather not have your valuable items delivered, you can choose to collect your order at our store in Devizes. Please bring your order confirmation we’ve emailed to you, a form of identification, and the payment card used.

Returns

We hope that you will be satisfied with your purchase but if you are not, we are happy to exchange or refund within 7 days from the date of receipt (excluding original delivery costs). If you wish to send something back please email us before doing so.

We recommend that the item is returned to us via special delivery and it remains the customer’s responsibility until it reaches us. Please be aware that items must be returned in their original packaging and in the same condition as they were received. We cannot exchange or refund customer damaged goods.

Christmas Returns

Jewellery bought from the 1st December for Christmas presents can be returned up until 7th January.

We recommend that the item is returned to us via special delivery and it remains the customer’s responsibility until it reaches us. In the interests of fraud prevention, your refund will be issued to the same card that was used during initial payment. Goods are refunded within 30 days.

N.B. For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.